Course Overview
This course examines the mechanisms for resolving disputes within Kenya’s pension sector. It highlights the common causes of disputes between members, trustees, sponsors, and service providers, while outlining the legal and regulatory procedures for handling such conflicts. Learners will explore the role of the Retirement Benefits Authority (RBA), the Tribunal, courts, and alternative dispute resolution (ADR) methods in safeguarding member rights and ensuring fairness.


Key Topics

  • Common sources of disputes in pension schemes

  • Legal framework for dispute resolution under the Retirement Benefits Act

  • Role of trustees and administrators in managing grievances

  • Retirement Benefits Authority’s dispute-handling process

  • The Retirement Benefits Tribunal: structure, powers, and procedures

  • Appeal mechanisms and the role of the High Court

  • Alternative Dispute Resolution (ADR): mediation and arbitration in pension disputes

  • Best practices for preventing and managing disputes in pension schemes

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