This essential course, “Group Dynamics and Conflict Management,” provides a foundational and practical understanding of how individuals and teams interact within organizational settings. Recognizing that effective teamwork is paramount for achieving organizational goals, the course delves into the critical aspects of how groups form, structure themselves, and function effectively. Participants will explore the nuances of organizational culture, analyzing its various profiles—from detail-oriented to innovative—and understanding how these shared values dictate employee behavior. The curriculum meticulously examines the five-stage group formation model (Forming, Storming, Norming, Performing, Adjourning) and dissects the factors that contribute to poor group dynamics, such as weak leadership, “blocking” behaviors (aggressors, negators, withdrawers, recognition seekers, jokers), groupthink, free-riding, and evaluation apprehension. By equipping learners with the insights to understand and mitigate these challenges, this course empowers leaders and team members to foster a collaborative, productive, and harmonious work environment, ultimately enhancing organizational success and minimizing disruptive conflicts.

Key Topics.

• Understanding Organizational Culture
• Organizational Structure
• Understanding Group Dynamics
• Conflict Development
• Role of a leader in conflict management